Terms & Conditions

Last Updated: 23/07/25

Welcome to Cate Bakes ("we", "our", "us"). These Terms and Conditions apply to all orders made through our website, email, or in person. By placing an order, you agree to the following:

1. Business Information

  • Business Name: Cate Bakes

  • Business Address: South Buckinghamshire

  • Website: www.catebakes.co.uk

2. Orders & Payment

  • Orders must be placed at least 7 days in advance.

  • A 50% non-refundable deposit is required for custom orders.

  • Full payment is due the sunday before colleciton.

  • We accept payment via cash, card, bank transfer.

3. Cancellations & Refunds

  • Cancellations must be made 7 days in advance for a refund.

  • No refunds are issued for cancellations within 3 days of the collection date.

  • If we must cancel due to emergency or illness, we will refund in full.

4. Allergy Disclaimer

All products are made in a kitchen that handles nuts, dairy, gluten, soy, and eggs. While we try to minimise cross-contamination, we cannot guarantee allergen-free goods.
Please notify us of allergies at the time of ordering.

5. Collection Only

We currently do not offer delivery.
All orders must be collected from: South Buckinghamshire, HP10
Late collections may affect product quality and could incur fees. We are not responsible for damage after pickup.

6. Product Representation

All photos are for illustrative purposes only. Because our products are handmade, designs may vary slightly in color, shape, or decoration.

7. Intellectual Property

All images, text, and designs belong to Cate Bakes and Squarespace. You may not reproduce or use them without written permission.

8. Limitation of Liability

We are not liable for damages or allergic reactions resulting from the consumption or mishandling of our products after collection.

9. Data Protection & GDPR

We respect your privacy and comply with GDPR.
We collect and use personal data only to:

  • Process your order

  • Contact you about your order or offers (with consent)

  • Fulfil legal obligations (e.g. for tax)

Your data is stored securely. We never sell your information and only share it with trusted services necessary to complete your order.

You have the right to:

  • Access, correct, or delete your data

  • Withdraw consent

  • Request a copy of the data we hold

To make a request, email us at katelouissse@gmail.com.

10. Changes to Terms

We may update these terms from time to time. Updates will be posted on this page.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be handled in that jurisdiction.

By placing an order, you agree to these Terms and Conditions.